Privacy Policy

At Tru Comfort Home Care, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us or use our services.

1. Who We Are

Tru Comfort Home Care provides home care and support services across the UK. For data protection purposes, we are the “Data Controller” responsible for your personal data.

Contact details:
Tru Comfort Home Care
[Insert Office Address]
Email: info@trucomforthomecare.com
Phone: [Insert Phone Number]

2. What Information We Collect

We may collect and process the following types of personal information:

  • Identity and Contact Information – name, address, phone number, email.
  • Health Information – medical conditions, care needs, GP details (only where relevant to the services we provide).
  • Financial Information – billing details, payment records.
  • Employment Information – for staff and applicants (CVs, references, background checks).
  • Usage Information – how you interact with our website.

3. How We Use Your Information

We process your data to:

  • Deliver safe and effective care services.
  • Communicate with you and your family about care arrangements.
  • Manage staff employment and training.
  • Comply with legal and regulatory obligations (CQC, safeguarding, health & safety).
  • Process payments and maintain financial records.
  • Improve our services.

We will only use your information where we have a lawful basis, such as your consent, a contract, legal obligations, or our legitimate interests.

4. Sharing Your Information

We may share information with:

  • Health professionals involved in your care.
  • Regulatory bodies (e.g., CQC, local authorities).
  • Our staff, contractors, and service providers who support our operations.
  • Law enforcement or authorities where required by law.

We never sell your information to third parties.

5. How We Protect Your Data

  • Information is stored securely, with access restricted to authorised staff only.
  • Electronic data is protected with encryption, firewalls, and secure servers.
  • Paper records are stored in locked facilities.

6. Data Retention

We keep personal information only as long as necessary:

  • Care records – retained in line with NHS and CQC requirements (usually 8 years).
  • Employment records – retained for statutory periods.
  • Financial records – retained for at least 6 years.

After this, data is securely destroyed or anonymised.

7. Your Rights

Under UK GDPR, you have rights including:

  • Access – request a copy of your data.
  • Correction – ask us to fix inaccurate details.
  • Erasure – request deletion in certain circumstances.
  • Restriction – limit how we use your data.
  • Data Portability – request transfer to another provider.
  • Objection – object to certain uses (e.g., marketing).

To exercise these rights, contact us at the details above.

8. Cookies and Website Use

Our website may use cookies to improve user experience. You can disable cookies through your browser settings, though some features may not work as intended.

9. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “last updated” date.